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Privacy Policy

Last revised 27 January 2023

HOTEL TURIA SA, domiciled at C/ PROFESOR BELTRÁN BAGUENA Nº 2 (46009 VALENCIA) VALENCIA, with NIF A46388245, contact telephone 963470000 and email [email protected]

The purpose of this policy is to inform data subjects about the various processing operations carried out by this organisation through the website and which affect their personal data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights.

USERS/USERS OF THE CONTROLLER’S WEBSITE

  • We will process the personal data provided in order to:

  • Respond to requests, complaints and incidents transferred through our contact channels incorporated in the website.

  • To understand the behaviour of the surfer on the website in order to detect possible computer attacks on our website.

  • To comply with the legal obligations that are directly applicable to us and regulate our activity.

  • To protect and exercise our rights or respond to claims of any kind.

  • Where appropriate, sending commercial communications relating to the goods or services that make up our activity and/or news or bulletins related to our sector. Your refusal to provide us with authorisation will make it impossible for the company to send you information.

  • Where appropriate, to manage your participation in competitions and promotions carried out by the entity. Your refusal to provide us with authorisation will make it impossible for you to participate.

  • Where appropriate, to send satisfaction and/or quality surveys. Your refusal to provide us with authorisation will make it impossible for us to evaluate the service provided.

  • Manage your registration on the entity’s web platform and generate a user name and password. Your refusal to provide us with authorisation will make it impossible for us to register you on the platform.

  • Manage and send you the requested quote.

  • Manage, administer and supervise your activity on the blog/forum. Your refusal to provide us with authorisation will make it impossible for you to participate.

CUSTOMERS

In addition to the purposes indicated in the section ‘users/navigators of the website’, we will process your personal data provided in order to:

  • Manage the commercial relationship.

  • Manage the provision of the services you have contracted.

  • To carry out administrative, accounting and tax formalities.

USERS/USERS OF THE CONTROLLER’S WEBSITE

  • In the consent you have given us to process your data for the purposes indicated. Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.

  • To comply with the legal obligations that apply to us. In this case, the interested party may not refuse the processing of personal data.

  • In our legitimate interest to protect our image, business and track record by preventing attacks on our website. In this case, the data subject may not object to the processing of personal data, although he or she may exercise, where appropriate, the rights recognised in the ‘rights’ section of this policy.

CUSTOMERS

  • Execution of a contract to which you are a party or application of pre-contractual measures. Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.

  • In the consent you have given us to process your data for purposes unrelated to the development or execution of the existing contract. Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.

  • To comply with the legal obligations that apply to us. In this case, the interested party may not refuse the processing of personal data.

  • In our legitimate interest to protect our image, business and track record by preventing attacks on our website. In this case, the data subject may not object to the processing of personal data, although he or she may exercise, where appropriate, the rights recognised in the ‘rights’ section of this policy.

Google Maps

We use Google Maps (API) in order to show you interactive maps directly on our website and to enable you to use its features. For this purpose, you should note that when you use the service, Google will collect and store information about your use. We inform you that the use of Google may involve International Data Transfers that are not based on an adequacy decision of the European Commission or the provision of adequate safeguards, and therefore do not have an adequate level of protection in accordance with the provisions of the GDPR. For all appropriate purposes, we inform you that this may entail certain risks for the protection of your personal data. Such risks may include the absence of an equivalent data protection supervisory authority and/or equivalent data protection principles and/or data subject protection rights. We therefore recommend that you carefully read our provider’s privacy policy beforehand by clicking here.

The personal data provided shall be kept for the time necessary to fulfil the purposes for which they were initially collected.

Once the data are no longer necessary for the processing in question, they will be kept duly blocked in order to, where appropriate, make them available to the competent Public Administrations and Bodies, Judges and Courts or the Public Prosecutor’s Office, during the period of limitation of the actions that may derive from the relationship maintained with the client and/or the legally established retention periods.

Data blocking period:

  • CIVIL CODE. Between 5 or 15 years depending on the case, in accordance with the provisions of Article 1964.2 of the aforementioned body of law.

The website does not make automated decisions nor does it create profiles.

For the duration of the processing of your personal data, the organisation may transfer your data to the following recipients:

  • Judges and Courts.

  • State Security Forces and Corps.

  • Other competent public authorities or bodies, when the data controller is legally obliged to provide the personal data.

  • Where applicable, to those Data Processors who provide us with services.

  • Your data may be shared with the following companies for the correct processing of your personal data.

  • Your data will be shared with the following companies according to the consents to which you have consented on the website for the sending of commercial communications:

The organisation does not carry out any International Data Transfer. Should it subsequently become necessary to carry out international data transfers, the degree of protection of the destination country will be verified and the guarantees required by the regulations will be adopted.

In order to keep you informed of our activities and keep you up to date with our news, we inform you that HOTEL TURIA SA has created a profile on social networks.

All users have the opportunity to join our social networks or groups. However, you should bear in mind that, unless we request your data directly (for example, through marketing actions, competitions, promotions, or any other valid way), your data will belong to the corresponding Social Network, so we recommend that you carefully read its terms of use and privacy policies, as well as, be sure to configure your preferences regarding the processing of data.

Below, we detail the link to the privacy policy of the different Social Networks in which we have a presence, so that you can access the privacy policies at any time and configure your profile to ensure your privacy:

Data subjects may request further information about the processing of their personal data and may at any time, free of charge, exercise their rights of access, rectification and erasure, as well as request that the processing of their personal data be restricted, object to such processing, request the portability of such data (where technically possible) or withdraw the consent given and, where appropriate, not to be subject to a decision based solely on automated processing, including profiling.

To do so, you may use the forms provided by the organisation, or send a letter to the postal address or e-mail address referred to in the heading. For the appropriate purposes, we inform you that you may be asked for your ID card or any other similar document, in order to prove your identity, provided that this cannot be done by other less intrusive means.

In the event that you feel that your rights concerning the protection of your personal data have been violated, especially when you have not obtained satisfaction in the exercise of your rights, you may file a complaint with the competent Data Protection Supervisory Authority (Spanish Data Protection Agency), through its website http://www.aepd.es

In compliance with the provisions of Article 21 of Law 34/2002 of services of the information society and electronic commerce, if you do not wish to receive more information about our services, you can unsubscribe by sending an email to the address [email protected] , with subject “UNSUBSCRIBE”.

The interested party guarantees that the data provided are true, accurate, complete and up to date; undertaking to inform of any change with respect to the data provided, through the channels provided for this purpose and indicated in point one of this policy. The user will be responsible for any damage or harm, both direct and indirect, that may be caused as a result of non-compliance with this obligation.

In the event that the user provides data of third parties, he/she declares that he/she has the consent of the interested parties and undertakes to provide them with the information contained in this clause, exempting the organisation from any liability arising from failure to comply with this obligation.

This privacy policy may be modified/updated in accordance with the established legal requirements or in order to adapt said policy to the instructions issued by the Spanish Data Protection Agency, or as a result of changes to our website. For this reason, we advise users to periodically visit our privacy policy.

If you have any doubts about this policy, you can contact HOTEL TURIA SA through the forms provided by the organisation, or send a letter to the postal address or e-mail address referred to in the heading.

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