How can we help you?

For more information about Turia Hotels, please visit our website: https://turiahotels.es/en/we-are-turia/.

Turia Hotels offers a first class customer service to guarantee the satisfaction of our guests. You can contact us in the following ways:

• By telephone: Consult our telephone numbers here: https://www.hotelturia.es/en/contact/
• By email: You will find the email address of our hotels here: https://www.hotelturia.es/en/contact/
• Web form: Send your enquiry via our contact form: https://www.hotelturia.es/en/contact/#formulario

We are sorry to hear that you had an unsatisfactory experience during your stay at our hotel. We value your feedback and use it to improve our services.

Please complete our web form at https://turiahotels.es/en/contact/

We will contact you as soon as possible to deal with your request.

You can contact our Marketing department for enquiries related to sponsorship, advertising or catalogues in the following ways:

• E-mail: [email protected]

To request an invoice for your stay, please send your request via our contact form at https://turiahotels.es/en/contact/. In the form, you will need to provide the following information:

• Full name
• Booking number
• Date of stay
• Your email address

Our team will send you the invoice to the email address you provide.

At Turia Hotels, we consider children under 2 years of age to be ‘babies’.

Please note the following:

• The baby’s age will be considered valid from the moment he/she enters the hotel.
• You must present a document proving the baby’s age.

Additional recommendations:

• We recommend that you check the specific hotel’s website or contact the hotel directly for more detailed information on the hotel’s accommodation policies for children.

At Turia Hotels, we consider children between the ages of 2 and 12 to be ‘children’, although the exact criteria may vary slightly depending on the hotel.

Please note the following:

• The child’s age will be considered valid from the moment he/she enters the hotel.
• You will need to present a document proving the child’s age.

Additional recommendations:

• We recommend that you check the specific hotel’s website or contact the hotel directly for more detailed information on the hotel’s accommodation policies for children.

Book your room easily and securely on our website: https://turiahotels.es/en. Select the destination you want to go to, the dates of your stay, the number of rooms and the desired occupancy. If you don’t find what you are looking for, our customer service team will be happy to help you.

• Phone: +34 971 92 80 21
• E-mail: [dirección de correo electrónico eliminada]

If your booking does not exceed 10 rooms, you can make it through our booking search engine. If you need to book more than 10 rooms (without meeting room), it is considered a group booking. To get a group quote, please contact us via email below: [email protected]

You can modify or cancel your booking online using this form: https://www.turiahotels.com/en/contact/. You can also do so by email or phone:

• Email: [email protected]
• Phone: +34 971 92 80 21

Please note:

• If you have booked through a travel agency or other company, you must contact them directly to make changes or cancellations.
• The cancellation policy will depend on the type of fare you have selected.

If you have made the reservation correctly and you have not received the confirmation email with the details of your reservation, please contact us through the contact page: https://www.turiahotels.es/en/contact/.

Occasionally, Turia Hotels may have a minimum stay restriction, especially during high season or important events. To check availability and specific restrictions for your case, we recommend that you contact the hotel directly at +34 971 92 80 21.

If you have any problems making a reservation, please call us at +34 971 92 80 21. Our team will be happy to assist you.

If you have any problems confirming your booking, please call us at +34 971 92 80 21. Our team will be happy to help you solve the problem.

The ‘non-refundable’ rate means that payment is made in advance and the booking cannot be cancelled or modified. If the booking is cancelled, 100% of the amount will be charged.

To apply a promotional code to your booking, please follow these steps:

1. Select the hotel, dates and room type you wish to book in our search engine.
2. In the booking process, enter the promotional code in the indicated section.
3. Click on ‘Apply’.
4. The total price of the booking will be updated automatically if the code is valid.

At Turia Hotels, you can apply several promotional codes to the same reservation up to a limit set by each hotel.

If you have applied two cumulative promotional codes and only one appears on your booking voucher, we recommend that you:

1. Check the total amount of the booking. If the discount corresponding to the two codes has been applied correctly, the total price should reflect this.
2. If the discount has not been applied correctly, please contact our customer service team on +34 971 92 80 21. We will be happy to help you verify the application of the codes and resolve any issues.

Remember:

• Promotional codes may have date, room type or rate restrictions. Be sure to read the terms and conditions of each code before applying.
• Some promotional codes are not valid in combination with other offers or discounts.
• If you have any doubts about the application of a promotional code, do not hesitate to contact us.

At Turia Hotels, we consider children under 2 years of age to be ‘babies’.

Please note the following:

• The baby’s age will be considered valid from the moment he/she enters the hotel.
• You must present a document proving the baby’s age.

Additional recommendations:

• We recommend that you check the specific hotel’s website or contact the hotel directly for more detailed information on the hotel’s child accommodation policies.

At Turia Hotels, we consider children between the ages of 2 and 12 to be ‘children’, although the exact criteria may vary slightly depending on the hotel.

Please note the following:

• The child’s age will be considered valid from the moment he/she enters the hotel.
• You will need to present a document proving the child’s age.

Additional recommendations:

• We recommend that you check the specific hotel’s website or contact the hotel directly for more detailed information on the hotel’s child accommodation policies.

You can check the prices of the rooms in our booking search engine: https://turiahotels.es/en. Select the hotel, the dates, the number of rooms and the desired occupancy. The system will show you a calendar with the prices per night.

On our website you will always find available offers to travel to the best destinations. You can find all the current offers here:https://turiahotels.es/en/

To request an early or late check-in or check-out, please send your request through our email [email protected]. Our team will be happy to deal with your request and check availability for your particular case.

If you have lost an item during your stay at a Turia Hotels hotel, please send your request through our contact form: https://turiahotels.es/en/contact

. In the form, you must provide the following information:

• Hotel where you stayed
• Dates of your stay
• Description of the lost object
• Any other relevant information that may help to locate the item

Our team will contact you as soon as possible to inform you about the status of your request.

The availability of parking and booking conditions vary from hotel to hotel. We recommend that you check the specific information for each hotel on our website or contact the hotel directly for more details.

At Turia Hotels we are committed to offering a pleasant dining experience for all our guests, including people with food intolerances.

To find out if a particular hotel offers options for people with food intolerances, you can consult the frequently asked questions on the hotel’s website or contact the hotel directly.

To request an invoice for your stay, please send your request via our contact form at https://turiahotels.es/en/contact/. In the form, you must provide the following information:

• Full name
• Reservation number
• Date of stay
• E-mail address

Our team will send you the invoice to the email address you provide.

Yes, at Turia Hotels we follow the appropriate quality standards to offer gluten-free food options to our guests.

Dishes are cooked with utensils that have not come into contact with foods that do contain gluten.

For your safety, please inform the reception staff on arrival if you or any member of your family has coeliac disease.

Gluten-free food is clearly marked in the dining room.

In addition, for extra precaution, we recommend that you also inform the dining room staff so that they can inform you of the dishes on the daily menu.

At Turia Hotels, we consider children under 2 years of age to be ‘babies’.

Please note the following:

• The baby’s age will be considered valid from the moment he/she enters the hotel.
• You must present a document proving the baby’s age.

Additional recommendations:

• We recommend that you consult the specific hotel’s website or contact the hotel directly for more detailed information on the hotel’s child-friendly accommodation policies.

At Turia Hotels, we consider children between the ages of 2 and 12 to be ‘children’, although the exact criteria may vary slightly depending on the hotel.

Please note the following:

• The child’s age will be considered valid from the moment he/she enters the hotel.
• You will need to present a document proving the child’s age.

Additional recommendations:

• We recommend that you consult the specific hotel’s website or contact the hotel directly for more detailed information on the hotel’s child-friendly accommodation policies.